Terms + Conditions

 Artisan Made Product: Hand screen printed imagery produces a clean, bold quality to the design leaving room for unique imperfections that add to the pieces beauty and character. Please do not mistake them for defects. No two prints are alike, making each yard uniquely one of a kind. All of our fabric bases are made from natural fiber, the dyes and inks are water soluble and eco-friendly. 


Fabric Care: Though linen is know for its durability, we recommend light spot cleaning or dry clean only. Please note: Like any textiles, our fabrics are not guaranteed against dye-lot variations, natural wear, abrasion or fading.

Samples and Client Approval: We suggest that folks purchase samples before placing a full order. This will you and/or client to see colour, fabric weight, feel, scale of pattern etc. Both individual samples or the complete Sample Set (16 swatches) are available online.
Please refer to the product sample for colour and quality as the digital image on the website is for representation only. Samples are generally 6x6 inches unless specific arrangements have been made for larger sizes. Being a small, bespoke design company, we do not send out free samples. Shipping is free for individual samples. If expedited samples are required please email info@caitleysymons.com. Fees will apply.

Fabric By The Yard: Our fabrics are made to order. However, we do carry some inventory, so please check to see what is available. info@caitleysymons.com.

Custom Orders: Custom orders include any custom colour or design that is outside of collection. We are happy to work with you and your design needs however there is a 7 yard minimum for custom orders. If there is a specific custom colour match or a custom design project you are interested in, please contact us for more information at : info@caitleysymons.com

Shipping + Handling: Orders will be shipped after payment is received in full. No exceptions. Most in stock orders ship within 3-5 business days. We use USPS, UPS Ground or FedEx depending on size of order and location. If your require expedited service, please contact us at info@caitleysymons.com. Please note, production lead times still apply. Orders over $100 require a signature for delivery. Fees will apply for address changes made after an order has shipped or if packages are returned. Additionally, we can not be responsible for weather delays.

*Fabric under 5 yards will be shipped folded in a bag
*Fabric over 5 yards will be shipped on a bolt

Return Policy: Please carefully inspect fabric once it is received. We print most everything to order, therefore, merchandise without normal irregularities may not be returned and is considered a final sale.
We do not accept returns on any goods that have been cut and/or approved for production. If you believe your fabric to be defective and it has not been used or installed, please contact us within 14 days of delivery so we can review your issue. Returns must be approved by Caitley Symons Textile + Design prior to return shipment. Shipping costs etc. will not be reimbursed. For your security, we ask that you return your order with an insured courier (FedEx, UPS, USPS Parcel Post) and retain a copy of your receipt.

To The Trade - Terms & Conditions: By placing an order with Caitley Symons Textile + Design you have agreed to our Terms & Conditions which may be viewed on the website. All sales made by Caitley Symons Textile + Design (Seller) to you (Client) are covered by these Terms and Conditions of Sale unless otherwise indicated by CST+D in writing. Please read these Terms + Conditions thoroughly before submitting an application for trade pricing. The Seller reserves the right to amend or midday these Terms and Conditions of sale at any time at its sole discretion. Seller shall not accept Client's purchase orders unless and until Client's consents to these Terms and Conditions of Sale and completes the Trade Application. These terms and Conditions as set forth in this document supersede the terms and conditions of Client's purchase order(s) and will govern all transactions between Client and seller. These terms and conditions of Sale also apply to all future transactions unless modified in writing signed by Seller and Client.

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Information Collected: Personal information you provide to us at caitleysymons.com while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. caitleysymons.com may disclose specific personal information about you if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court.

Use of Information Collected: We offer those who sign-up for our email list advanced notice of sales, blog posts, new merchandise, events and other Caitley Symons Textile + Design news. Email addresses collected at caitleysymons.com are only used internally. We respect your privacy rights and will not sell or rent your e-mail address to other companies. If you would like to be removed from our email list, please follow the instructions sent along with each email to remove your name from our email list as soon as possible. Please recognize that in some cases a new email may be in the system for distribution before we are able to remove you.

Policy Changes: caitleysymons.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The caitleysymons.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website.

Conditions of Use and Disclaimers: Thank you for visiting caitleysymons.com, the "website". Please review the following basic rules that govern your use of our site. YOUR USE OF THE WEBSITE, AND SERVICES AND/OR DOWNLOADING OF MATERIALS FROM OUR WEBSITE CONSTITUTES YOUR AGREEMENT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of caitleysymons.com and thereby bypass this agreement, your use of this site still binds you to the terms. This page may be updated periodically so we encourage you to revisit this page to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information: This website is expressly owned and operated by Caitley Symons Textile + Design. Unless otherwise noted, all design and content featured on caitleysymons.com - including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Caitley Symons Textile + Design site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission Caitley Symons Textile + Design. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from caitleysymons.com. You may, however, download or electronically copy and print any of the page contents displayed on the website, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability: Given the unpredictability of technology and the online environment, Caitley Symons Textile + Design does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Caitley Symons Textile + Design shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies: We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on caitleysymons.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Caitley Symons Textile + Design product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Caitley Symons Textile + Design shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Caitley Symons Textile + Design shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Caitley Symons Textile + Design shall issue a credit to your credit card account in the amount of the incorrect price.

Colors: We have made every effort to display as accurately as possible the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Indemnification: You agree to indemnify, defend, and hold harmless Caitley Symons Textile + Design, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Disclaimer of liability: We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Correspondence: Although we will make every effort to respond quickly to applicable email messages, caitleysymons.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through caitleysymons.com shall become and remain the property of Caitley Symons Textile + Design. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will l not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Force Majeure: Events outside of Caitley Symons Textile + Design's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Caitley Symons Textile + Design is released from obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, shut downs due to winter weather, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Governing Law and Venue: This Agreement shall be interpreted, construed and governed by the laws of the State of North Carolina, USA, without reference to its laws relating to conflicts of law. Venue for all disputes arising under this Agreement shall lie exclusively in the Courts of the State of New York (as permitted by law). Each party agrees not to contest the personal jurisdiction of these courts. Notwithstanding the foregoing, however, Caitley Symons shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-US court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of Caitley Symons, such action is necessary or desirable.